Our houseplants are guaranteed for 48 hours from the time of purchase. Because houseplants are living items that quickly adjust to new environments, this short guarantee helps ensure any concerns are addressed right away.
Each plant includes a care label with basic instructions for lighting, watering, fertilizing, and general maintenance. We strongly recommend reviewing this information once you bring your plant home so you can provide the best conditions for it to settle into its new space. Keep in mind that factors such as light levels, humidity, temperature, and watering habits in your home can all affect how a plant adapts.
For the health of your existing plants, we always recommend quarantining new houseplants for a short period before introducing them to the rest of your collection. This helps prevent the possible spread of pests or diseases that may not be immediately visible.
If you notice any concerns with your plant within the 48-hour warranty period, please contact us as soon as possible. Our team is happy to help troubleshoot care issues, answer questions, and provide guidance to help your plant thrive. Photos and a copy of your receipt may be requested so we can better assist you.
Our goal is to help you succeed with your plants, so never hesitate to reach out if you need additional care advice or support.
