FAQ - Frequently Asked Questions...

Q - I don't see where to specify a pick up or delivery date?

A - Write it in the notes section. It appears at the bottom left of the page where you add products to your cart (this page has a bag icon at the top left) before you get to the checkout page.

Q - I didn't get something I ordered but it looks like I got charged for it?

A - When you place an order the system pre-authorizes your payment for the full amount of the order. Once the order is packed, we go into the system and remove any items from your order that we were unable to pack. Once this is done the amount we bill you is reduced to reflect only the items you actually receive. The piece of paper you receive with your order is just the copy that we pack from so the amount at the bottom of this page has not been updated to reflect any items that were removed. 

Q - Can I add on to my order after it is sent?

A - It is very difficult for us to physically track down who is packing that order and make sure they pack the additions. Please make a new order for any items that you would like to add. When you arrive to pick up, just let us know how many orders you have so we don't miss anything.

Q - How do I redeem my gift card?

A - When you are in the checkout screen there is a box in the upper right-hand corner where it says "Gift card or discount code", then click "Apply". You can also bring a printed copy and use the gift card in store.

Q - Is my order ready yet?

A - Once your order is packed it gets updated in the system. At this point you will receive a notification via email saying that your order is ready. Please check your SPAM folder as sometimes it ends up there. If after 5 days you still have not received an email it probably didn't make it, you may call and confirm if your order is ready.

Q - Can I get items from the bulk bins delivered?

A -Yes but you must call the store (458-9208 x 0) to order bulk products for delivery. This takes some organizing on our part and can't be done through this site. You can only order bulk products on this site for pick-up.

Q - I just purchased a gift card online. I did not give specific instructions when I bought it online. I received the confirmation email for my purchase. I bought it for a friend, but how are they going to get it?

A - You will receive two emails. One to say we received your order for a gift card and the second email which contains the actual gift card with the code. If you want to send as a gift simply forward the second email with the actual gift card to your recipient.

Q - Do you allow pets in your store?

A - YES!! We love well mannered pets and welcome them all as long as they are on a leash!

Returns, Exchanges & Guarantees...

Q - What is your policy on houseplants and tropicals?

A - Warranty: 2 Weeks From the date of purchase.

For care instructions please refer to the label, which
covers lighting, watering, fertilizing and maintenance. Receipt and plant
(intact) are required upon return for refund or exchange. If there is a
greenhouse-related issue it will be apparent within those 2 weeks. After this
time, we have no control over the care of the plant i.e., watering practices,
lighting, fertilizing and your environment. Please contact us as soon as
possible if further care advice is needed or if you have any concerns.

Q - What is your policy on annuals?

A - Warranty: Refunds are not provided as plants are healthy
upon purchase.

For care instructions please refer to the label when
possible, which covers lighting, watering, fertilizing and conditions. General
care instructions for annuals are full to part sun depending on varieties.
Water when at least the top two inches of the soil dries out (this could mean
twice daily sometimes in hot and dry conditions) and make sure the annuals
never sit in water as they need proper drainage. Also, always be cautious of
temperature. Sometimes we are not able to put plants out until all danger of
frost has completely passed which in some cases and areas is in June. Please
contact us if further care advice is needed or if you have any concerns

Q - What is your policy on perennials?

Warranty: For the growing season up until the ground freezes
(they often require winter protection).

For care instructions please refer to the label which covers
lighting, watering, fertilizing and maintenance. Receipt and plant (intact) are
required upon return for refund or exchange. Note: Some perennials require
winter protection. Please contact us if further care advice is needed.

Q - What is your policy on trees & shrubs?

A - Warranty for hardy (up to zone 5a) nursery stock: 1 Year
from date of purchase.

For care instructions please refer to the label which covers
lighting, watering, fertilizing and maintenance. Nursery stock considered zone
hardy for your area will be covered over winter. Receipt and plant (intact) are
required upon return for refund or exchange. Disease, animal, insect and
physical damage are not covered. Note: We do not warranty tender (above zone
5b) plant material such as: tender rose bushes, Japanese Maples, Butterfly
bushes, etc. If we special order, at our customer's request, these more tender
plants are not guaranteed over winter. Extra winter protection in the right
location often will make them worth growing. Please contact us if further care
advice is needed.

Q - What is your policy on hardgoods & hydroponics?

A - Special orders over $250 require a 25% down payment. Special
orders over $1000 require a 50% down payment. All special orders returned or
not taken are subject to a 15% restocking fee. If you have an item that needs
to be returned, we require you to bring the receipt with you so please keep
your receipts after purchasing your items. You have 30 days for any return with
your receipt.